No cancellation of the current subscription is allowed during active subscription period. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Your account will be charged for renewal for the amount of your current subscription within 24-hours prior to the end of the current period. All cost for subscriptions are mentioned above. We value your feedback, it helps us to improve Antivirus One to better serve you! Please send us your comments or suggestions in the App Store or by the feedback page inside Antivirus One.Ĭontact support: be advised that this app is only offered in English in this country. I was experience a problem where Antivirus One would find a virus, correct it, and the virus would occur again within a couple of days. We tried to remedy this problem with Trend Micro Support sending email instructions and the I the user carrying them out remotely. This was difficult, time consuming, and not very effective at best. I resisted remote trouble shooting initially but after days of trying the email method realized that remote trouble shooting was a better approach. We established a date and time remote trouble shooting would occur. After the experience I have no reservations with using remote troubleshooting through Trend Micro. It was performed in a professional manner. I was able to commute and observe the remote control of my system. I truly believe that this remote trouble shooting effort took only a fraction of the time it would have taken for a user to correct the problem using instructions through email communications. In addition to the correction, Trend Micro was able to extract files and obtain information that possibly will be incorporated in future software releases that will alleviate future problems. I would without hesitation use Trend Micro's remote trouble shooting if ever needed in the future. Had a glitch on my MBP and knew it was from downloading one of those stupid Adobe Flash updates without really examining it. Led me to buy this Virus software and through a VERY EASY and CLEAN interface, it found all 6 viruses! I checked on my Timne machine backup and it found the virus on that external harddrive too. I couldn't figure out how to delete from Time Machine so I wrote tech support and they gave me easy instructions and they were very quick to respond. I was very surprised at how fast, easy and uncomplicated this process was.
0 Comments
Leave a Reply. |